![Training: You Reap What You Sow](https://www.ibct-global.com/ibct/wp-content/uploads/2021/04/607092d61fc59.jpg)
Training: You Reap What You Sow
I recall eight years ago when I spoke to my mentor, from the International Board of Certified Trainers (IBCT) that I had a challenge. The call center management team asked for shorter classes, reducing the class duration from four weeks down
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