Unleash Civility to Unleash the Power of Training
What was it about this trainer that had me wondering whether I’d wasted my money and was now wasting precious hours I could better use to complete some pressing project?
Training: You Reap What You Sow
I recall eight years ago when I spoke to my mentor, from the International Board of Certified Trainers (IBCT) that I had a challenge. The call center management team asked for shorter classes, reducing the class duration from four weeks down
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